Privacy Policy

1. Overview

This Privacy Policy explains how Velurion Air collects, uses, stores, and shares information when you access our platform, request private aviation services, create an account, or interact with us.

2. Information We Collect

We may collect information you provide directly, including your name, email address, phone number, passenger details, trip request details, payment-related information, communications, and any other information you submit through the platform.

We may also collect technical and usage information such as device information, browser type, IP address, pages viewed, approximate location data, referral data, and interaction data relating to use of the platform.

For quoted, confirmed, or booked trips, we may collect passenger manifest information, date of birth, gender, government identification or passport details, document country, document expiration, and related travel information when needed for operator, safety, customs, immigration, regulatory, or compliance requirements.

3. How We Use Information

We use collected information to operate the platform, process and manage trip requests, communicate with you, coordinate with operators and service providers, verify identity when needed, improve the platform, maintain security, comply with law, and support customer service.

4. Sharing of Information

We may share information with licensed air carriers, payment processors, infrastructure providers, authentication providers, analytics vendors, communications vendors, professional advisors, legal authorities when required, and other service providers needed to operate the platform and fulfill requests.

We do not sell your personal information in the ordinary course of business.

5. Payment Information

Payment information may be processed through third-party payment providers. Velurion Air may receive limited payment-related data, such as payment status, transaction identifiers, partial card details, and associated booking amounts, but does not necessarily store full card numbers directly.

Mobile App, Location, and Notifications

If you use the Velurion Air mobile app, we may collect device information, push notification tokens, notification preferences, approximate or precise location information if you grant permission, and app interaction data.

We use this information to support nearby flight alerts, account functionality, booking updates, security, and service improvements. You may disable location or notification permissions through your device settings, though certain features may not function as intended.

6. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, meet legal obligations, and support business and security operations.

7. Security

We use reasonable administrative, technical, and organizational measures to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Cookies and Analytics

We may use cookies, similar technologies, analytics tools, and performance tools to understand site usage, improve platform performance, remember preferences, and support security and operational functions.

9. Your Choices

You may choose not to provide certain information, but this may limit functionality or prevent us from processing requests. You may also contact us regarding account information, communications, or privacy-related requests, subject to applicable law.

10. International and Operator-Related Data Use

Because private aviation requests may involve third-party operators, airports, international routing, customs procedures, and mission-specific compliance, information may be shared where reasonably necessary to evaluate, coordinate, or fulfill a trip.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of the platform after updates are posted indicates acceptance of the revised policy.

12. Contact

For privacy-related questions, contact:

Velurion Air
[email protected]