Legal
VELURION AIR, LLC
Website, mobile application, and account terms
Effective Date: August 20, 2026
These Platform Terms of Use (the "Terms") govern access to and use of the Velurion Air website, mobile application, customer account features, search tools, and related platform services offered to United States customers and operators. They do not themselves purchase a charter flight. Each confirmed charter purchase is governed by a separate Customer Charter Agreement and Trip Summary presented before payment. If these Terms conflict with an accepted Customer Charter Agreement, the Customer Charter Agreement controls for that Trip, including supplemental charges, cancellation, and refunds.
Velurion Air, LLC (“Velurion”) is an air charter broker. For its standard booking model, Velurion acts as an indirect air carrier under 14 CFR Part 295 and not as a direct air carrier. Flights are performed by properly authorized direct air carriers that retain operational control. Velurion does not own, operate, maintain, crew, dispatch, or exercise operational control over aircraft.
You must be at least 18 years old, provide accurate information, safeguard account credentials, and use the Platform only for lawful purposes. If you act for a company or another person, you represent that you have authority to do so.
Search results may show preliminary aircraft, route, schedule, availability, and price information. A listing is not a confirmed flight. Velurion will not represent that a specific direct carrier, aircraft, flight, or time has been arranged until Velurion has a binding commitment from the direct air carrier. Mandatory price information displayed as an advertised price will include all amounts that applicable law requires to be included in the advertised total. Optional services are added only when you affirmatively select them.
Velurion may request a temporary card authorization hold before a final booking. The screen will state the hold amount and explain that it is not a charge and does not confirm transportation. A hold may include a disclosed temporary buffer, but an unused balance is not permission for an additional capture. The customer actively authorizes each payment: the original purchase and every supplemental payment. Velurion does not automatically charge a stored card for a later invoice.
The Customer Charter Agreement and its accepted Supplemental Pricing Schedule determine whether an additional amount is owed without separate approval of the expense itself. The obligation to pay is distinct from authorization to debit a card. A supplemental payment page identifies the Trip and service and presents the exact total, including taxes and any separately disclosed credit-card surcharge, for immediate payment without hold language or a buffer. Wire invoices state a deadline and are credited only when cleared funds are received.
Where law, network rules, and the processor agreement permit, an eligible credit-card payment may carry a disclosed, cost-capped credit-card surcharge. No surcharge applies to debit or prepaid cards. Any surcharge is disclosed before the original quote is signed or the supplemental payment is authorized and appears separately on the receipt. A known mandatory payment fee is included in the applicable total from the outset. These Terms do not authorize unrequested optional services or impair contractual or mandatory refunds.
You must provide accurate information reasonably requested for quoting, passenger manifests, security, sanctions and export-control review, customs, immigration, payment processing, fraud prevention, and legal compliance. Manifest information is reviewed before a final quote is sent and reviewed again as required before capture and final confirmation. Changes to the passenger list or other material information may reset a prior clearance. Entity charterers must supply reasonably requested information about their representatives, relevant owners, controllers, and funding sources. Velurion may pause or decline a transaction while a reasonable compliance review is pending or when required by law.
You may not use the Platform for fraud, unlawful activity, unauthorized access, misuse of payment methods, interference with Platform operation, false booking requests, seat resale not approved by Velurion, or submission of materially inaccurate or misleading information.
Velurion’s Privacy Policy describes how personal information is collected, used, disclosed, and retained. The Privacy Policy is a notice of information practices and is not incorporated as a contractual promise except where applicable law provides otherwise.
Velurion and its licensors own the Platform, branding, software, and content except for content supplied by users or third parties. The Platform may rely on payment, authentication, mapping, communications, screening, and infrastructure providers. Third-party service terms may apply to those services, but Velurion does not disclaim obligations that law places on Velurion.
The Platform is provided on an “as is” and “as available” basis, subject to rights that cannot lawfully be disclaimed. Velurion does not guarantee uninterrupted access or that preliminary listings remain available. To the maximum extent permitted by law, Velurion is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from Platform use. Trip-specific liability and refund rights are governed by the Customer Charter Agreement.
Velurion may use electronic signatures and records. Where consumer consent to electronic delivery is legally required, Velurion will present a separate disclosure and consent process. Velurion may revise these Terms prospectively by posting an updated version and providing additional notice when required. A revision does not retroactively alter a confirmed Trip.
These Terms are governed by California law, except where federal law governs, and subject to non-waivable consumer rights. Questions may be sent to [email protected]. Legal notices may be sent to 8233 Station Village Lane Apt. 2318, San Diego, CA 92108 and [email protected].
